Support Center

We're Here to Help

Get expert support from our technical team. Whether you need help with implementation, troubleshooting, or optimization, we're here to ensure your success.

Get Support Your Way

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Live Chat Support

Get instant help from our technical support team

24/7 for Enterprise clients
Response: Within 5 minutes

Email Support

Send detailed technical questions and get comprehensive answers

Business hours
Response: Within 4 hours

Phone Support

Direct phone support for urgent technical issues

Business hours (9 AM - 6 PM IST)
Response: Immediate

Knowledge Base

Browse our comprehensive documentation and guides

24/7
Response: Self-service

Support Plans

Standard Support

Included

Basic support for all clients

  • Email support (business hours)
  • Knowledge base access
  • Community forum
  • Basic troubleshooting
  • Standard response times
Most Popular

Priority Support

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Enhanced support for growing businesses

  • Phone and email support
  • Live chat during business hours
  • Priority queue handling
  • Advanced troubleshooting
  • Expedited response times

Enterprise Support

Custom

24/7 dedicated support for enterprise clients

  • 24/7 phone and chat support
  • Dedicated support manager
  • Custom SLA agreements
  • Emergency hotline
  • Priority response times

Common Support Topics

Account & Billing

  • Account setup and configuration
  • Billing inquiries and invoice questions
  • Plan upgrades and downgrades
  • Payment method updates

Technical Issues

  • API integration problems
  • Performance and optimization
  • Error troubleshooting
  • Configuration assistance

Security

  • Authentication and authorization
  • Security best practices
  • Compliance requirements
  • Incident response

Emergency Support

For critical issues affecting your production systems, contact our emergency support line. Available 24/7 for Enterprise clients with immediate response guarantee.